Refund Policy

Your satisfaction is our priority at Primemartus. If you are not completely happy with your purchase, we are here to help.

Returns

We accept returns within 30 days of the purchase date. Items must be unused, in their original packaging, and in the same condition as received.

Non-Returnable Items

The following items cannot be returned: perishable goods, opened food products, gift cards, and items marked as final sale.

Refund Process

Once we receive and inspect your returned item, we will notify you via email. If approved, your refund will be processed within 5-7 business days to your original payment method.

Exchanges

If you received a damaged or defective item, we will replace it at no extra cost. Please contact us within 7 days of receiving your order.

How to Initiate a Return

1. Email us at maexclusive786@gmail.com or call +1 630-312-0615 with your order number and reason for return.
2. We will provide you with return instructions and a return address.
3. Ship the item back to us using a trackable shipping method.

Shipping Costs for Returns

Return shipping costs are the responsibility of the customer unless the item was damaged or incorrect.