Contact us

Questions about an order, a product, or a return? Send us a message and our team will get back to you by email.

Send us a message

Our team answers every message. The fastest way to reach us is the form — include your order number if you have one.

Track your parcel with the order number from your confirmation email.

30-day returns. Check the policy for what qualifies and how to start one.

We ship across the United States. Delivery times and any regional exceptions are in the shipping policy.

Quick answers

How long does a reply take?

We answer every message. Include your order number so we can look it up straight away.

Can I change or cancel my order?

Message us as soon as possible with your order number. If it has not shipped yet we can usually help.

Is the Stingray formula safe around pets?

Yes. It is biodegradable and non-toxic, so it is safe to use around your family and pets.

Do you ship outside the United States?

See our Shipping Policy for the regions we currently ship to.